How do you like hearing from us? Email, sms, personal calls? We do our best to make sure our office communications are just right … to give you the information you need in a secure convenient way. In addition to our regular emails from Patty from firstname.lastname@example.org we also use 2 specialist services to ensure security for you Personal Health Information and convenience for you appointment reminders.
A few years ago we started using our Swenda Dental Secure Email. Our office is completely HIPAA compliant and we take the Privacy and Security rules very seriously. We use regular email for everyday communication but if we need to send your Personal Health Information (PHI) we use a secure email server. This insures that any PHI stays secure if we have to email your information to you, a specialist or a new dentist. Secure Email safeguards any files or other sensitive information by encrypting the message when it leaves our mailbox, transferring them through safe servers with a Business Associate Agreement (BAA) and can only be accessed by authorized people with the correct password. If we need to use our Swenda Dental Secure Email you will get the following messages in order to securely log in and see the message or files.
You may have noticed we have made a change to our appointment reminders this year. We have started using Demandforce for these communications. While this still ensures that your personal information is secure on our office servers (Demandforce does not download any of your personal information, it works with our Dentrix databases and permissions to send you reminders) we get a lot more functionality from its programs.
We are thrilled with this change and hope you all like it too!